At Luxepebble, operated by (Company Name), we are dedicated to providing a seamless, reliable, and stress-free shopping journey. Throughout this policy, the terms “we,” “our,” and “us” refer to (Company Name), while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the procedures and terms concerning the processing, shipment, and delivery of products ordered through our platform. By placing an order, you acknowledge and accept the provisions outlined in this policy. Our top priority is to ensure that your items are delivered safely, promptly, and without any disruptions.
We currently deliver to addresses throughout India. At this time, our shipping services are limited to domestic locations only; international shipping is not available.
Once your order is placed, our team begins processing it within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details once the processing has commenced.
Orders are typically delivered within 3 to 8 business days, depending on your location and the efficiency of the assigned courier service. Please note that occasional delays may occur due to factors such as weather disruptions, logistical challenges, or high-volume periods.
If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. To request a re-shipment, kindly reach out to our customer support team.
In the event your order arrives damaged, we’re here to help. Please contact our support team within 48 hours of delivery and include clear photographs of the damaged item for verification. For lost packages, we will work closely with our delivery partners to investigate the issue and provide a suitable resolution either a replacement or a full refund.
If you have any questions or concerns regarding shipping and delivery, please feel free to contact us at: (mention email)
We value your trust and are dedicated to ensuring a smooth, secure, and satisfying shopping experience with every order.
At Luxepebble, managed by (Company Name), we are committed to delivering a smooth and enjoyable shopping experience. We also recognize that there may be instances where you wish to cancel an order. This policy outlines the guidelines, timelines, and procedures for submitting cancellation requests to ensure transparency and ease.
In this policy, the terms “we,” “us,” and “our” refer to (Company Name), while “you,” “your,” and “users” refer to our valued customers. By placing an order on our website, you acknowledge and agree to the cancellation terms outlined below. We recommend reviewing this policy thoroughly before initiating a cancellation request.
We strive to accommodate cancellation requests whenever possible. You may cancel your order within 24 hours of placement or before it has been processed for shipment whichever comes first. Once an order enters the shipping stage, cancellation is no longer an option.
To check if your order qualifies for cancellation, simply log in to your account dashboard or contact our customer support team via email. If your order has already been dispatched, our team will assist you with available alternatives such as returns or exchanges, depending on eligibility.
We recommend acting promptly if you wish to cancel your order to ensure a smooth process.
Orders can only be canceled while they are still in the processing stage. Once your order status is updated to "shipped," we are unable to process any cancellation requests.
If your order has already been dispatched, it is no longer eligible for cancellation. However, you may initiate a return request after receiving the product, in accordance with our Return & Refund Policy.
At this time, modifications to items or shipping addresses are not permitted once an order has been placed. If you need to make any changes, you may cancel the order if it is still eligible and place a new one with the updated information.
How to Request a Cancellation
To request a cancellation, please get in touch with our customer support team at: (mention email)
We sincerely appreciate your patience and understanding. If you have any questions or need further assistance, feel free to reach out. We’re here to help.