At Luxepebble, operated by (Company Name), we are dedicated to delivering a smooth and satisfying shopping experience. While we take pride in offering high-quality fashion products, we understand that returns may occasionally be necessary. This policy outlines the eligibility criteria, return process, and timelines for initiating returns and receiving refunds. 

Return Eligibility Guidelines 

To ensure a smooth and efficient return process, please adhere to the following conditions: 

• Items must be in their original, unused condition, free from signs of wear, washing, or alterations. 
• All original tags, labels, and packaging must be intact and included with the return. 
• Products should be returned in the same clean and undamaged condition as when received. 
• Return requests must be initiated within 48 hours of delivery. 
• To start the return process, please contact our customer support team within the specified timeframe. 
• Returns that do not meet these requirements or are submitted after the allowed period may be declined. 

How to Initiate a Return 

1. Contact Customer Support 
   Reach out to our support team at (mention email) with your order details and a brief description of the reason for your return. 
2. Provide Supporting Evidence 
   If applicable, attach clear photos of the item highlighting any defects, damages, or issues associated with your order. 
3. Follow Return Instructions 
   Once your request is reviewed and approved, we will provide the return shipping address along with detailed instructions to complete the process. 

Please note that returns not meeting the criteria outlined in our Return & Refund Policy may be declined. 

Refund Process and Timeline 

Once we receive your returned item, our team will carry out a detailed inspection to ensure it complies with the conditions specified in our return policy. You will be informed of the outcome, confirming whether your refund request has been approved or declined. If approved, the refund will be issued to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully processed. 

Partial Refunds 

In specific situations, a partial refund may be granted if the returned item has minor damage or is missing certain components, making it non-compliant with our full return criteria. 

Damaged, Defective, or Incorrect Items 

If you receive an item that is damaged, defective, or not as ordered, please contact us within 48 hours of delivery to begin the return process. To help us address the issue promptly, kindly email clear photographs or a short video that clearly shows the problem. 

Need Assistance? 

If you require support with a return or refund, our customer service team is ready to help. Please contact us at (mention email), and we’ll be happy to assist you. 

Thank you for choosing Luxepebble. We genuinely appreciate your trust and remain committed to providing a seamless, secure, and satisfying experience.