At Luxepebble, managed by (Company Name), we are committed to delivering a smooth and enjoyable shopping experience. We also recognize that there may be instances where you wish to cancel an order. This policy outlines the guidelines, timelines, and procedures for submitting cancellation requests to ensure transparency and ease.
In this policy, the terms “we,” “us,” and “our” refer to (Company Name), while “you,” “your,” and “users” refer to our valued customers. By placing an order on our website, you acknowledge and agree to the cancellation terms outlined below. We recommend reviewing this policy thoroughly before initiating a cancellation request.
We strive to accommodate cancellation requests whenever possible. You may cancel your order within 24 hours of placement or before it has been processed for shipment—whichever comes first. Once an order enters the shipping stage, cancellation is no longer an option.
To check if your order qualifies for cancellation, simply log in to your account dashboard or contact our customer support team via email. If your order has already been dispatched, our team will assist you with available alternatives such as returns or exchanges, depending on eligibility.
We recommend acting promptly if you wish to cancel your order to ensure a smooth process.
Orders can only be canceled while they are still in the processing stage. Once your order status is updated to "shipped," we are unable to process any cancellation requests.
If your order has already been dispatched, it is no longer eligible for cancellation. However, you may initiate a return request after receiving the product, in accordance with our Return & Refund Policy.
At this time, modifications to items or shipping addresses are not permitted once an order has been placed. If you need to make any changes, you may cancel the order if it is still eligible and place a new one with the updated information.
How to Request a Cancellation
To request a cancellation, please get in touch with our customer support team at: (mention email)
We sincerely appreciate your patience and understanding. If you have any questions or need further assistance, feel free to reach out. We’re here to help.